Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our política de privacidad.
General
Please read these Terms and Conditions (“Terms and Conditions”) carefully.
By using this website, you agree to be bound by them. If you do not agree, please do not use this website or make purchases from it.
These Terms govern your use of, and any purchase from, the BélgicaDiamonds.be website, and form an agreement between you and Belgium Diamonds Ltd.
BelgiumDiamonds.be reserves the right to update or modify these Terms at any time at its sole discretion. Changes are effective immediately upon posting. Continued use of this website means you accept the updated Terms.
The Website
This website (BélgicaDiamonds.be) is owned and managed by Belgium Diamonds Ltd.
? Email: info@belgiumdiamond.be
? Address: Hoveniersstraat 2, ADC Building, Off 322, Antwerp 2018, Belgium
? Tel: +32 475 500 195
Orders
All orders are fulfilled exclusively by:
Belgium Diamonds Ltd.
Hoveniersstraat 2, ADC Building, Off 322, Antwerp 2018, Belgium
Payments
Payments are securely processed by Belgium Diamonds Ltd.
? Credit Cards – All major credit cards accepted
? Bank Cards – All major bank cards accepted
? PayPal – Limited to €2000 per transaction
? Bank Wire – Accepted for all orders (no processing charge)
Bank Details:
IBAN: BE88737036481541
BIC: KREDBEBB
Beneficiary: Belgium Diamonds Ltd.
Address: Hoveniersstraat 2, Off 322, 2018 Antwerp, Belgium
VAT & Taxes
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EU Customers: 21% VAT applies (based on shipping & billing address).
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Non-EU Customers: No VAT.
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US Customers: Subject to 15% tariffs when importing goods from Europe.
Shipping
Free Shipping in EU – Fully insured regular shipping.
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Orders over €2500 (excl. VAT): Free priority express courier (1–5 working days).
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Orders under €2500 (excl. VAT): Delivered within 3–20 business days, free of charge.
Upgrades & Charges:
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EU Priority Shipping upgrade: €50 (3–5 days).
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Select EU countries (e.g. Bulgaria, Croatia, Poland, etc.): €50 flat rate.
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Outside EU: Supplementary charge (confirmed before shipment).
Insurance
All shipments are fully insured until delivery.
Cancellation & Return Policy
We understand plans change. Belgium Diamonds Ltd. offers a 14-day return & cancellation policy.
Standard Jewelry
Custom-Made & Personalized Jewelry
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Not eligible for full refunds (EU law).
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Materials & stones valued on return ? refund offer sent.
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If accepted: Refund processed within 90 days.
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If declined: Item returned free of charge.
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Return shipping to Belgium Diamonds is customer’s responsibility.
? Return Requests: info@belgiumdiamond.be
Loose Diamonds
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14-day cancellation policy applies.
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Refund subject to:
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20% admin fee (minimum €180 excl. VAT).
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35% non-refundable deposit on custom orders.
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Market fluctuations on diamond value.
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Diamonds must be sealed, laser-inscribed, and in original condition.
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Refunds may take up to 90 days after inspection.
Custom Designs
Purchase Approval
All purchases are subject to final approval by Belgium Diamonds Ltd.
Post-Delivery Warranty
We stand behind our craftsmanship.
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Manufacturing Defect? – Return within 14 days ? repair or replace.
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Free Services – One-time resizing + professional cleaning & inspection.
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Exclusions – Loss of diamonds/gemstones after delivery is not covered.
Tip: Insure your jewelry immediately upon receipt. An invoice & valuation certificate are included for insurance purposes.
