{"id":10072,"date":"2024-02-02T11:39:25","date_gmt":"2024-02-02T11:39:25","guid":{"rendered":"https:\/\/belgiumdiamond.petpetshopi.shop\/?page_id=10072"},"modified":"2026-01-18T09:26:05","modified_gmt":"2026-01-18T08:26:05","slug":"faq","status":"publish","type":"page","link":"https:\/\/belgiumdiamonds.be\/fr\/faqs\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10072\" class=\"elementor elementor-10072\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-855e7b8 e-flex e-con-boxed e-con e-parent\" data-id=\"855e7b8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e046c02 elementor-widget elementor-widget-wd_text_block\" data-id=\"e046c02\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;highlighted_vertical_offset&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Vous avez des questions ? Notre page FAQ compl\u00e8te est con\u00e7ue pour vous apporter des r\u00e9ponses rapides aux questions fr\u00e9quentes. Si vous ne trouvez pas ce que vous cherchez ou si vous avez d'autres questions, n'h\u00e9sitez pas \u00e0\u00a0<a href=\"https:\/\/belgiumdiamonds.be\/fr\/contactez-nous\/\" data-type=\"page\" data-id=\"9628\">Contactez-nous<\/a>. Nous sommes l\u00e0 pour vous aider et veiller \u00e0 ce que votre exp\u00e9rience avec nous soit fluide et satisfaisante.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-b7e2339 e-flex e-con-boxed e-con e-parent\" data-id=\"b7e2339\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d031053 e-con-full e-flex e-con e-child\" data-id=\"d031053\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-256d3c4 elementor-widget elementor-widget-wd_accordion\" data-id=\"256d3c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-shadow wd-titles-left wd-opener-pos-left wd-opener-style-arrow\" data-state=\"first\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn wd-active\" data-accordion-index=\"0\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tQuels sont les termes et conditions d'utilisation du site web BelgiumDiamonds.be ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Le\u00a0<a href=\"https:\/\/belgiumdiamonds.be\/fr\/terms-and-conditions\/\" data-type=\"page\" data-id=\"9617\">Conditions g\u00e9n\u00e9rales<\/a>\u00a0peut \u00eatre consult\u00e9 sur le site web et, en l'utilisant, vous acceptez de vous y conformer.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"1\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tPuis-je retourner ou annuler mon achat de bijoux ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Oui, vous le pouvez. Il existe une politique d'annulation et de retour de 14 jours pour les articles de bijouterie, mais certains frais peuvent s'appliquer.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"2\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tQue se passe-t-il si un article que j'ai command\u00e9 n'est pas disponible ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Un article de remplacement pourra vous \u00eatre propos\u00e9, et si vous ne l'acceptez pas, vous recevrez un remboursement int\u00e9gral.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c84c955 e-con-full e-flex e-con e-child\" data-id=\"c84c955\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0187b26 elementor-widget elementor-widget-wd_accordion\" data-id=\"0187b26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-shadow wd-titles-left wd-opener-pos-left wd-opener-style-arrow\" data-state=\"first\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn wd-active\" data-accordion-index=\"0\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tY a-t-il une politique de retour pour les diamants en vrac ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Oui, il existe une politique d'annulation et de retour de 14 jours pour les diamants non mont\u00e9s, avec des frais sp\u00e9cifiques mentionn\u00e9s.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"1\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tPuis-je concevoir mes propres bijoux sur mesure ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Oui, c&#x27;est possible : un acompte de 35% est demand\u00e9 pour les commandes sp\u00e9ciales ou les produits sur mesure. Cet acompte n&#x27;est pas remboursable en cas d&#x27;annulation de la commande.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"2\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tQuelle est la politique de garantie post-livraison ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Il existe une garantie apr\u00e8s livraison en cas de vices de fabrication, avec une p\u00e9riode d'inspection de 14 jours. De plus, un service unique de mise \u00e0 taille et de nettoyage est offert. Cependant, l'entreprise d\u00e9cline toute responsabilit\u00e9 en cas de perte de pierres pr\u00e9cieuses et recommande d'assurer votre bijou.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Have questions? Our comprehensive FAQ page is designed to provide you with quick answers to common inquiries. If you don\u2019t<\/p>","protected":false},"author":244474332,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10072","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/belgiumdiamonds.be\/fr\/wp-json\/wp\/v2\/pages\/10072","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/belgiumdiamonds.be\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/belgiumdiamonds.be\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/belgiumdiamonds.be\/fr\/wp-json\/wp\/v2\/users\/244474332"}],"replies":[{"embeddable":true,"href":"https:\/\/belgiumdiamonds.be\/fr\/wp-json\/wp\/v2\/comments?post=10072"}],"version-history":[{"count":1,"href":"https:\/\/belgiumdiamonds.be\/fr\/wp-json\/wp\/v2\/pages\/10072\/revisions"}],"predecessor-version":[{"id":32660,"href":"https:\/\/belgiumdiamonds.be\/fr\/wp-json\/wp\/v2\/pages\/10072\/revisions\/32660"}],"wp:attachment":[{"href":"https:\/\/belgiumdiamonds.be\/fr\/wp-json\/wp\/v2\/media?parent=10072"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}