Have questions? Our comprehensive FAQ page is designed to provide you with quick answers to common inquiries. If you don’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re here to help and ensure your experience with us is seamless and satisfying.

What are the Terms and Conditions for using the BelgiumDiamonds.be website?

The Terms and Conditions can be found on the website, and by using it, you agree to abide by them.

Can I return or cancel my jewelry purchase?

Yes, you can. There is a 14-day cancellation and return policy for jewelry items, but certain fees may apply.

What happens if an item I ordered is not available?

You may be offered a replacement item, and if you don’t accept it, you will receive a full payment refund.

Is there a return policy for loose diamonds?

Yes, there is a 14-day cancellation and return policy for loose diamonds, with specific fees mentioned.

Can I custom design my own jewelery?

Yes, it’s posible, a 35% deposit is charged for special orders or custom-designed products, which is non-refundable if the order is canceled.

What is the post-delivery warranty policy?

There is a post-delivery warranty in case of manufacturing defects, with a 14-day inspection period. Additionally, a one-time resizing and cleaning service is offered. However, the company does not take responsibility for lost gemstones and recommends insuring your jewel.